Black Friday online sales reached a record $10.8 billion in 2024, a 10.2% increase from the $9.8 billion recorded in 2023, according to Adobe Analytics in the United states. This surge reflects consumers growing preference for the convenience of online shopping from the comfort of their homes, avoiding the chaos and long waits they would have had with in-store shopping. 

Retailers were quick to adapt and optimize their websites and apps for the holiday season, which allowed shoppers flexibility, trends like 57.6% of online sales made from mobile devices alone and a rise in Buy Now, Pay Later BNPL, which accounted for $686.3 million, shows they are on the right path.  

What did consumers buy?

Some products in high demand among shoppers were Apple AirPods Pro 2, smart home devices, designer eyewear, festive clothing, matching family PJ skincare items, makeup, personal care products, holiday packages, flights, luxury getaways, vacuum cleaners, kitchen gadgets, and small home, Lego Bluetooth speakers and headphones, smart watches, perfumes and espresso machine sets, Bluetooth speakers, and appliances.
 

What are the other expected sales and consumer trends?

Deloitte predicts that holiday retail sales to rise between 2.3% and 3.3%, with total sales estimated to reach between $1.58 trillion and $1.59 trillion from November through January. Salesforce anticipates a 2% year-over-year growth in global sales for November and December, hitting $1.19 trillion. According to their insights, 47% of shoppers plan to buy the same amount as last year, while 40% plan to buy less, keeping an eye out for value and discounts. Prices will be a major factor, with two-thirds of global shoppers indicating that cost will guide their shopping choices. Notably, 43% of consumers carry more debt than last year, leading to increased use of credit cards and alternative credit services.

 

On a slightly more optimistic note, Consumer Growth Partners predicts a 4% year-over-year increase in holiday sales, totalling $963 billion. The National Retail Federation (NRF) expects a modest growth in holiday sales, with projections of a 2.5% to 3.5% increase. E-commerce remains a significant draw, with sales expected to grow by 9% year-over-year, reaching between $289 billion and $294 billion.

In the U.S., holiday spending is expected to grow, with the NRF predicting a 5-6% increase, reaching $960 billion. Over in Europe, holiday sales are projected to grow by 3-4%, driven by strong e-commerce performance, particularly in the UK, Germany, and France. The Asia-Pacific region is expected to grow, with sales expected to increase by 7-8%, led by China. Latin America is also experiencing a rise in holiday sales, with Brazil and Mexico being key markets and a projected growth of 4-5%.

What are the key trends shaping the holiday season?

Key trends such as early and prolonged sales events, the rise in mobile shopping, the influence of social media, and the growing focus on sustainability and ethical shopping are shaping this year’s holiday season. Social media platforms like Instagram, TikTok, and Pinterest are being used for product discovery and purchases, with around 45% of consumers expected to make at least one purchase through social media during the holiday season. There’s a growing trend towards sustainability and ethical shopping, with 30% of shoppers considering sustainability as a factor in their holiday shopping decisions.

What does this mean for retailers?

This consumer trend means retailers should continue investing in user-friendly websites, mobile apps, and efficient logistics to increase consumer interest in their brands. 

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